![]() These charges will cover the costs incurred when items are underdeclared or mis-declared on customer posting documentation and information contained within barcodes compared to what is presented to us.If items customers present to us differ from what they tell us they’ve posted, it means we incur additional handling costs, which includes correcting documentation. ***Charge applies to all Royal Mail services except Royal Mail Tracked **If items without a machine-readable barcode are also found to have underpaid postage, then further charges may be raised to cover the additional handling costs *Superseded by charges for Unreadable and Missing barcodes from If you hand over your items late, we will charge you a fee per item If the same cancelled item is subsequently posted and scanned in the Royal Mail network, we will apply a charge per item, in addition to the required postage price.*** If an item/barcode is cancelled on the shipping solution, it will not be reflected in the pre-advice. If a barcode has not been printed for a barcoded service, we will charge you a fee per item** If a barcode has been printed but cannot be read by our machines, we will charge you a fee per item** If we need to return your items due to incorrect presentation, we will charge a fee per York that we need to return. Return York or Bag to customer by Royal Mail If overweight cages or Yorks are presented to us, we will charge you a fee per cage and York. If overweight bags or trays are given to us, we will charge you a fee per bag or tray. If items need collecting due to incorrect presentation, we will charge a fee per York and cage for each day we have to store the items. Storage costs for Royal Mail to retain Yorks awaiting collection If mail needs to be collected due to presentation issues, we will charge a fee for every York and, or bag collected. If an incorrect cage card has been used a fee for each incorrect cage card will be applied.Ĭustomer collects York and or bags from Royal Mail If incorrect bag labels or bag ties have been used, we will charge you a fee for each incorrect label or tie. If we can’t read and/or scan the barcode printed on your items or it’s missing, we will charge a fee per item. If items differ from what is stated on the Sales Order, we will apply an admin fee per Sales Order for any adjustments we’ve made. ![]() We will communicate any changes 30 days in advance via this pageįlat Fee per incorrect Sales Order and or Manifest.If items are handed over later that the date stated on the manifest, we will apply a charge per item to cover the costs of disruption to our operation.If we identify items have been posted using a cancelled label, we will charge to cover the costs of correcting documentation and any unpaid postage.If we identify Barcoded services items as being without a machine-readable barcode, we will apply a charge per item to cover the costs of label reprinting.If there are errors in the way items are presented to us, we will charge to cover the additional handling costs.If customers present items to us that do not comply with guidance stated in our Terms & Conditions or supporting user guides, it means we incur additional handling costs: We will communicate any changes 30 days in advance, via this page. If items differ in any way from what is declared, we will charge you a flat fee per item Sales Order underdeclared or mis-declared admin charge If we identify a discrepancy with your posting, we will apply an admin charge per item as well as any further charges required to cover the additional handling costs in addition to any postage cost that may have been incurred already. If customers present items to us additional to what they tell us they’ve posted, we incur additional handling costs, which includes correcting documentation. ![]()
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